When responding to domestic violence situations, it is important to be prepared for the unexpected. A responder needs to think of safety for him/herself first. That means if you are not law enforcement and you are being called to address an incident, you must assess when and how to respond. If there is imminent danger, it is necessary to be escorted by law enforcement or to have law enforcement handle the situation solely. While there is common ground handling situations involving violence in the home, no two situations are the same. From here forward, I will refer to responding to domestic violence as a “call” or “call for service.” Preferably a “call for service” because responders are there to serve the parties involved. Looking at one’s role from a service perspective versus any other view will provide an opportunity for a more positive outcome. Domestic violence calls for service can be very dangerous. Responders should make no assumption about who the aggressor or victim is. The victim may not always be female and the aggressor may not always be male. Likewise, the parties may be of the same gender or can be adults or children. A responder should be prepared to address the situation regardless of who holds a given role.
As a responder you have been given training in what to do when you respond. Keeping in mind your training and state law requirements, you may be interested in providing additional key components that will enhance a positive outcome. What are these components? One component is resources and that means resources for all parties. Everyone involved within a domestic violent home needs to be provided with resources. If one organization believes they are the only ones to help, they are limiting who is commonly known as the “victim” from truly overcoming domestic violence. All parties are essentially victims and regardless of what challenge the person faces, resources are available. This includes the aggressor who can benefit from anger management classes or classes on effective communication. Children can be provided with counselors or mentors (e.g. big brother, big sisters). The way a responder approaches the parties in providing resources will have an impact on how receptive the parties are. That is the reason a responder should take a service oriented approach. When people feel valued and feel as though the person they are is important and is separated from the behavior you see being displayed, they are more receptive to your offer of resources. They are also more likely to seek information from the resources you provide. For more in-depth information on how to respond and follow-up to domestic violence calls for service read: “V.O.T.E., Victims Overcoming Traumatic Events,” by Rebecca L. Mahan.